Privacy Policy

Data protection

Handling personal data

Your trust is important to us. EVENSWISS GmbH is committed to handling your personal data responsibly. Our Privacy Policy contains information about the personal data that we collect from our customers and other data subjects, what we do with this data and what your rights are in this respect.

When you use our services, visit our website or social media channels, we collect and process personal data of yours. This personal data helps us to make your experiences with EVENSWISS GmbH both pleasant and secure. We handle your data in a confidential and responsible manner and strive to protect you.

Privacy policy

EVENSWISS GmbH, which has a registered office at Spätzstrasse 32, 8810 Horgen, Switzerland (hereafter referred to as “EVENSWISS” or “we”), processes personal data that relates to you or to individuals with whom we have no direct contact. We use the terms “data” and “personal data” synonymously throughout this Privacy Policy.

In this Privacy Policy, we describe how we process your data when you use our products or services, stay in touch with as part of a contractual relationship or communicate or interact with us in other ways.

This Privacy Policy applies to the processing of data that we have already collected or which we will collect in future.

Our Privacy Policy is applying only at our website, not other websites you may end up through our website. Changing the website from our website, our policies expire immediately.

We reserve the right to amend this Privacy Policy at any time. The version published at our official website is the currently valid version.

Last updated: January 2023.

Why do we need your personal data?

We collect and process your personal data to make your use of our products and services and your visits to our digital channels both convenient and secure.

We process your data to establish, register, process, manage and terminate business relationships. The data that we process to this end varies depending on the type and scope of the relationship.

We process your personal data for the purpose of fulfilling orders.

We process data for marketing and customer care purposes to allow us to send you, for example, personalized information, recommendations and offers regarding the products and services provided by us. This information can, for example, be sent in a letter, via email or as part of a newsletter, or can also come in the form of a personal consultation over the phone. We may also process your personal data in order to tailor the marketing material on our EVENSWISS GmbH website, so that it corresponds more closely to your interests.

We also process your data for the purpose of market research, to optimize our services and operations and to aid in product development.

We may process your data for other purposes, e.g. as part of our internal processes and administration.

Who is responsible for processing your personal data?

EVENSWISS GmbH is generally responsible for processing data within the scope of this Privacy Policy, which means that it bears primary responsibility for this data processing under data protection law, unless otherwise specified in individual cases.

Please contact us using the following details if you have any concerns about data protection or wish to assert your rights in accordance with the “Your rights” section:

EVENSWISS GmbH
Data Protection Officer, Legal
Spätzstrasse 32, 8810 Horgen, Switzerland
mydata@evenswiss.ch

What data do we collect and process?

We collect the data when you place an order on our websites, when you register yourself on our websites, if you answer customer surveys, when you contact us via our contacting platform or if you contact us via email. We use all this information to process your orders from the beginning to an end. This involves arranging shipping, providing invoices and possible problem solving during these processes.

This information we use to be in contact with you, if necessary.

We process different data from a range of sources, depending on the situation and purpose. We generally collect this data from you directly, i.e. when you submit information to us, communicate with us or use our websites and services. However, we can also collect it from other sources, such as public registers or other publicly accessible sources, as well as from authorities or other third parties.

We process data that relates to your identity, personal characteristics and circumstances, including your name, address, date of birth, phone, VAT (we collect VAT only if needed to fulfill and ship orders abroad).

When we deal with companies, we process data about their designated contact persons and occupational data.

We are sharing your data also with sub processors and third parties if needed. All information shared, is related to complete processes, for example delivering orders.

Third-party subprocesses are:

HUB & Logistics SA
Novazzano, Switzerland
We provide our clients personal data to fulfill orders (name, shipping address, contact phone).

FedEx Corporation
Memphis, United States of America
We provide our clients personal data to fulfill orders (name, shipping address, contact phone).

Shopify International Ltd.
Dublin, Ireland
We use it as a platform for our online shop.
https://help.shopify.com/en/manual/your-account/privacy

Amazon Web Services, Inc.
Seattle, United States of America
We use it as a cloud platform for our projects. We use (EU (Frankfurt) (eu-central-1) Data center)
https://aws.amazon.com/privacy/

Cookies and other technologies

Whenever you access a server online (e.g. when you use an app, service, online-platform or website), your behavior may be recorded using cookies and other technologies (such as software development kits, or SDKs for short, and marketing automation tools). We use technologies of this kind on our website and service platforms.

We use Google Analytics to improve our services according to customer’s needs.

The above-mentioned service provider for the purposes mentioned above is currently Google. We use Google Analytics to generate usage reports for our online services, which we do by authorizing Google to track the behavior (visit duration, frequency of pages accessed, geographical origin of access, etc.) of visitors to the publicly accessible section of our website and platforms. To do this, Google utilizes cookies. Google Analytics is provided by Google LLC, and Google Ireland Ltd is responsible for compliance with data protection law. Furthermore, we do not send any information to Google that it can link to our customers. Google provides us with reports and evaluations based on the collected user data, and is our order processor in this sense. Google also processes this data to optimize its products and services. Information on how Google Analytics protects your data can be found at:
https://support.google.com/analytics/answer/6004245
https://www.google.com/intl/en/policies/privacy/

You can disable Google Analytics
https://tools.google.com/dlpage/gaoptout

How long do we store your data?

We store your data for as long as we are required to do so in accordance with the applicable legal provisions or to fulfill the purpose of its processing. The length of time for which data is stored therefore depends on statutory provisions (e.g. supervisory law) and our own internal regulations.

How do we protect your personal data?

We take appropriate technical, organizational and personnel-based security measures to maintain the security of your personal data, safeguard it against unauthorized or unlawful processing and protect it against the risk of loss, accidental modification, unintentional disclosure or unauthorized access.

How to check your personal data?

Your personal data belongs to you. You can let us know if your personal data has changed or correct details and add incomplete information yourself. This will help us guarantee the best possible service for you.

Your rights

You have the right to request certain information about your personal data and how we process it (right to information). You also have various rights that help you control how we process your personal data. You can, for example, request that we rectify incorrect data or supplement incomplete data (rectification). Furthermore, you can also object to us processing your data for specific purposes or revoke any separate consent that you have given (with a future effect in each case). You can also request that we delete certain data.

Should you wish to exercise your rights concerning us, please send us a signed letter (see “Who is responsible for processing your data?” section) and a clearly legible copy of your identity document to allow us to identify you and to prevent misuse. Please note that these rights are subject to statutory requirements and restrictions and that it may therefore not be possible to exercise them fully in every case. We are, for example, subject to a retention obligation. We will inform you if we ever invoke exceptions.

You also have the aforementioned rights as regards other entities that work with us on their own authority. Please contact these parties directly if you wish to exercise your rights as regards data processing (see “Who is responsible for processing your data?” section).

If you are a European resident we note that we are processing your information in order to fulfill orders or contracts we might have with you, or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States. Read more specific of your rights from GDPR Art. No. 13,14,15,16,17,18,19,20,21,22,34,77,79 & 82.

We will store client’s data to maintain easier your future orders and for our records unless and until the client asks us to delete this information.